BAGS + BADGES = BADGEPACK

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FAQ

Orders

1. Can I have BadgePack products shipped internationally?

We are currently shipping our products to the following countries: Thailand, India, Vietnam, Indonesia, Philippines, Malaysia, Cambodia, Myanmar, Singapore, Laos, Taiwan, South Korea, Hong Kong, Macao, China, Japan, Russia, Australia, New Zealand, France, Germany, Italy, Spain, United Kingdom, United States, Canada

2. How much time do I have to cancel an order?

You may cancel your order prior to it being shipped.

3. Can I track my order?

After the customers receive the confirmation of the order, you will receive a link from a different email with the tracking information within 1-2 Business days. Track your order by clicking the link found in the shipping information email.

4. How do I cancel my order?

If you need to cancel the order, please log into your account and go to cancel order as soon as possible. Once your order has been dispatched, we are unable to alter or cancel the order. Please note: we will process your order immediately, to ensure that the order can arrive as quickly as possible.

5. What payment options do I get while ordering the product?

At the payment page, you will see multiple options to pay. You can pay via Credit Card, Debit Card, Net Banking.

6. How do I place an order for a BadgePack Bag?

After selecting from a category of available types of bags (backpack, duffels, messengers etc), you can choose from our wide range of bags and colour options. After having chosen your bag, a pop up will direct you to further purchasing a fixed set of badges that our designers have paired to go with your bag. You may choose from these looks we have created or further peruse the badges selection to choose badges you would like to adorn your bag.

7. How do I register my bag for warranty?

At the title marked "Register your BadgePack", please fill in the details requested. Once submitted, your serial code will be matched with our backend database and if all the inputted information is correct, you will receive a message letting you know that your product has been successfully registered, therein activating its warranty policy.

8. How much time do I get to register my bag?

You are advised to register your BadgePack within 15 days of your purchase, to make sure we are able to verify warranty activation on the product. If you register post 15 days of purchase, it may take us longer to verify your purchase.

9. What if I don't register my bag?

In the case you don't register your BadgePack, it makes it difficult for us to track the authenticity of your product and therein unable to provide warranty on your product.

12. How do I claim a repair under warranty?

Please send us an email at customerservice@badgepackdesigns.com with the subject "Claim Warranty". For more information regarding claiming warranty please check  http://badgepackdesigns.com/how-to-care

13. How do I order badges?

After selecting from our categories of badges (embroidered, handmade, printed), you can choose from a wide list of available options. To further explore our other badges you can either scroll in our "all badges" section or use the filters on the left hand side to narrow your search to a particular badge you may be looking for.

14. How do I check the size of the badges?

Please read the description of the badge which will have its dimensions. Our badges range from 3cm in length to 40cm in length.

15. How many days will the badges take to be delivered?

Apart from our customised badges, your product will reach you in approximately 1-2 business days when shipped locally within Thailand. International Shipping can take upto 2 weeks.

16. How many days will the badges take to be delivered?

As our customised badge are made specially on order, to your desired design preferences, it takes our artisans a few extra days to work on these badges. Upon ordering your customised badge, you will be sent an email which will update you on the time it will take to dispatch the products. Printed Badges may be dispatched in upto 5 working days while handmade or large order badges will have varying time depending on the amount of work involved.

18. Can I replace or return the badge?

Yes, you can. Please note that the reverse shipping cost back to BadgePack Offices will be borne by the customer. The badge should be unused and with all its packaging. Your refund for the same amount will be processed only once we receive the product and run it through a quality check.

Account

19. How do I update my personal details in my account?

Please log into your account and go to the personal details section. After selecting the detail you want to update, click the required action such as Add/Delete/Edit and you may therein make any changes to your information.

Shipping

20. Is there flat rate shipping?

Locally our shipping rate works on the basis of weight of goods.

  • Upto 1 kg will be 100 THB
  • 1-3 kg will be 130 THB
  • 3-5 kg will be 150THB
  • Over 5 kg will be 250THB

If shipped internationally, DHL helps us calculate shipping on the basis of weight of goods being shipped and the distance goods are to be sent.

21. Do I pay duties when ordering internationally?

Yes, the custom duties and taxes are responsibility of the customer at the time of delivery.

22. How do I get to know when my order ships?

You will get notified when your order gets shipped or you can simply track your order status from your account in the website.

23. How much time does it take to get my order delivered?

    Domestic
  1. Standard – 1-2 business days
  2. Express – Less than 24 hours
    International
  1. Standard – 15 to 20 days.
  2. Express – 10 to 15 days

Please note that shipping to remote areas and custom clearance may cause delays in international shipping.

25. In case of warranty/ returns or replacement who pays for return shipping?

The reverse shipping will be borne by the customer, unless the wrong order has been sent by BadgePack, in which case BadgePack will bear the cost. We request you to send the product back to us at:

  • BadgePack Designs
  • F-33/5 Okhla phase 2
  • New Delhi
  • Delhi
  • India
  • 110020