BAGS + BADGES = BADGEPACK

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Brand Policies:

Brand protection

Having ensured usage of the best available quality of materials, placing our products under strenuous and diverse testing parameters and putting into place a very strict set of quality control measures, BadgePack Designs is committed to delivering you the highest quality product. Furthermore, in closely-controlling our distribution activities amongst distributors and retailers globally, we have taken the greatest steps to ensure that the final product you receive from us, is of the highest quality and worthy of your trust.

Given the innovation involved with Badgepack products, we have seen the rise of counterfeiters claiming to distribute our products, which are more often than not made from cheaper materials that could not only be more prone to wear and tear but also be harmful to your skin. In order to truly enjoy our concept, we recommend purchasing BadgePack products from authorised retailers which ensures that you receive not only the highest service but a great product, covered by our Warranty program. If you suspect a company or a person of selling unauthorised or knock-off BadgePack products, please contact us at info@badgepackdesigns.com.

Thank you for being a part of the BadgePack family and taking part in protecting the quality and designs, several hundred artisans and our partner manufactures have worked to develop and deliver.

Warranty

Our warranty policies are made keeping in mind the long lasting journeys BadgePack bags go on with our customers. We make an effort to ensure that you will be able to own a product that can exist the span of your own life, evolving with you every step of the way

Warranty: Bags

BadgePack designs and builds high quality products that are not only made from the highest quality materials but also passed through a stringent series of quality control measures. In the off chance, you discover a manufacturing problem in your BadgePack bag, we offer a one year warranty under which we will replace or repair the item at our discretion.

Post the one year, for the course of the original purchaser or successive owners life, if your BadgePack bag has any problem, at a nominal cost, our artisans can repair your bag. If the bag is beyond repair, we will work with the owner of the bag on our Bag Replacement program.

Please note, warranty turnaround time after receiving your shipment is currently 4 weeks. In case your bag was purchased from an unauthorised dealer, warranty will not apply on your product so please check carefully before purchasing. It is important to note that BadgePack warranty does not cover misuse, accidents or other damage to the bag caused by use or transport. In case your product was damaged in transport, we recommend you immediately report this problem to the carrier, as this damage is not covered or caused by BadgePack.

Waranty Badges:

We build badges with a variety of materials and with a wide range of techniques. Unless there is a problem in the manufacturing of the badge we will not replace the badge. Problems that may arise within a badge will be judged by us on a scale of acceptability, at our discretion.

Please note, warranty turnaround time after receiving your shipment is currently 4 weeks. In case your badge was purchased from an unauthorised dealer, warranty will not apply on your product so please check carefully before purchasing. It is important to note that BadgePack warranty does not cover misuse, accidents or other damage to your badge caused by use or transport. In case your product was damaged in transport, we recommend you immediately report this problem to the carrier, as this damage is not covered or caused by BadgePack.

How to start a warranty claim

In order to avail of warranty on your BadgePack product, simply fill out the warranty return form at this link and email us the form at customerservice@badgepackdesigns.com. To help us assess the warranty claim on the product, please email us photos of the manufacturing defect, back and front of the product before sending us the product. We will have a look over your photos and let you know if your defect qualifies as acceptable for warranty claim.

If warranty does apply, please include a copy of this form and your proof of purchase from an authorised BadgePack retailer (or order confirmation of purchase if product is purchased online), when you ship your item to the address below. Please note that Badgepack will not cover cost of shipment back to our offices to start the warranty claim.

  • BadgePack Designs
  • F-33/5 Okhla phase 2
  • New Delhi
  • Delhi
  • India
  • 110020.

In the case where we deem the product as past the point of repair, we will issue you a coupon code for equivalent value of the original purchase, which can be redeemed in store or online.

All warranty claims will be dealt with as quickly as possible. Under normal conditions, it will take us up to 5 business days to get back to you regarding verification of warranty claims from our end. In the case of higher retail seasons such as Holidays, warranty claims may take a upto a 5 more additional business days for us to process your claim. Thank you for your patience.